Return and Refund policy

Refund Policy
Last updated: January 30, 2023

Thank you for shopping at Peach X Pearl Co..

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions
For the purposes of this Return and Refund Policy:

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Peach X Pearl Co.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to Peach X Pearl Co., accessible from www.peachxpearl.com

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights
You are entitled to cancel Your Order before the product is shipped or "fulfilled"  without giving any reason for doing so. Cancellation is referring to an order in progress. 

Please refer to the following regarding return conditions and timelines for 30 Day Money Back Guarantee Goods and all other goods:

30 Day Money Back Guarantee (Applies to certain Goods)

We understand that you might change your mind, this is why we're offering a 30 day money back guarantee with your purchase. If you’re not satisfied for any reason, please return the item to us within 30 days and we will process a refund for you.

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns for 30 Day Money Back Guarantee Goods
In order for the Goods to be eligible for a return, please make sure that:

The Goods were purchased within 30 days from the date on which You received the Goods.

The Goods can be lightly used but not damaged

You have the receipt or proof of purchase

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Conditions for Returns, applies to all items, except 30 Day Money Back Guarantee Goods

In order for the Goods to be eligible for a return, please make sure that:

The Goods were purchased within 14 days from the date on which You received the Goods.

The Goods were not used or damaged

You have the receipt or proof of purchase

The following Goods cannot be returned:

The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Returning Goods
Except in the case of a manufacturer defect, you are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:

RETURNS DEPT.
Peach X Pearl Co.
5540 Centerview Drive
Ste 204 PMB 15452
Raleigh, North Carolina 27606-8012 US

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:

By email: contact@peachxpearl.com or phone (888) 270-9565.